Welcome to Surf Buddies
At Surf Buddies, we are committed to providing a safe, enjoyable, and unforgettable surf experience. Please review our policies to ensure a smooth and hassle-free adventure.
Booking and Payment
Reservations: All tours and lessons must be booked in advance through our website or by contacting our customer service team.
Payment: Full payment is required at the time of booking. We accept all major credit cards.
Confirmation: Once your booking is complete, you will receive a confirmation email with all the details of your tour or lesson.
Cancellation and Refunds
Cancellation by Client:
Full refunds are available for cancellations made at least 3 days before the scheduled tour or lesson.
Cancellations made within 3 days of the scheduled tour or lesson will incur a 50% cancellation fee.
No refunds will be given for cancellations made within 24 hours of the scheduled tour or lesson.
Cancellation by Company: In the unlikely event that we need to cancel a tour or lesson due to weather conditions, safety concerns, or other unforeseen circumstances, you will receive a full refund or the option to reschedule.
Safety and Liability
Health and Safety: All participants must adhere to the safety instructions provided by our guides and instructors. Participants must inform us of any medical conditions or concerns prior to the tour or lesson.
Liability Waiver: All participants are required to sign a liability waiver before joining a tour or lesson. Participants under the age of 18 must have a parent or guardian sign on their behalf.
Insurance: We recommend that all participants have personal travel insurance that covers surfing and water sports activities.
Equipment and Attire
Provided Equipment: We do not provide surfing equipment. Participants are responsible for bringing their own surfboards, wetsuits, and safety gear. An extra fee may apply for specific shortboards.
Personal Belongings: We are not responsible for any lost, stolen, or damaged personal belongings. Please leave valuables at home or in a secure location.
Code of Conduct
Respect: We expect all participants to treat our staff, fellow surfers, and the environment with respect. Any disruptive or unsafe behavior will result in immediate removal from the tour or lesson without a refund.
Environmental Responsibility: We are committed to preserving the natural beauty of our surf locations. Please dispose of all trash properly and follow our guidelines for protecting marine life and the coastal environment.
Contact Us
If you have any questions or concerns about our policies, please contact our customer service team at info@surfbuddiesloscabos.com. We are here to help and ensure you have the best surf experience possible.
Thank you for choosing Surf Buddies. We look forward to riding the waves with you!